Managing your Subscriptions and Payment Method
This article covers how to make changes to your current Sumo Pro subscription as well as how to manage your payment methods. If you wish to cancel a subscription, or to resubscribe to a previously canceled subscription, visit this article.
Before we start, make sure you're logged in to Sumo. If you need help with that, here's an article that can help you out.
Locating your Subscriptions
After you successfully log in, we need to navigate to the Subscription page for the subscription you want to modify. This section covers the steps to get there, which vary slightly depending on the specific pricing tier you are currently on.
1 First, open the Sumo Launcher, open the Launcher settings menu and select Sumo Store.
2 You can now see several tabs such as Plan and Billing within the Sumo Store.
3 Look for the subscription you wish to cancel, then simply click on that subscription to begin managing your subscription on the Subscription page.
Change Subscription Tier (Grandfathered plans only)
If you own one of our grandfathered plans, you can change your subscription tier manually, or let us know and we can set it up.
1 You should now be on the Subscription page.
2 Look for a section that reads, Traffic not what you expected? Change your Plan: you should see all of the tiers listed underneath, along with your current one.
3 Select the tier you want to switch to, and select the YES, SWITCH PLANS button in the dialog box that appears to confirm the change.
Note: If you are going to a higher tier, you will be charged immediately for the amount in the Due now section when you click to confirm. If you are going to a lower tier, you will have a Sumo credit for the amount listed, which is applied to any future purchases at Sumo.
Here is an example of a prorated charge you would get when switching to a higher tier in the middle of your billing cycle:
Change Billing Period
In addition to changing your subscription tier, you can also change your billing period.
1 Look directly underneath the Description section. You should see something like this (the language is different if you currently have a yearly account):
2 Select the link in this section to open a dialog box, then select the Switch button to confirm the change.
Manage Payment Methods
You can manage payment methods directly from the Payment Methods page on sumo.com.
Add Credit/Debit Card
Click on the Add New Card button to add a new payment method.
Change Default Payment Method
Select Make default card next to the card you want to be the default payment method. This is the card that will be charged for all future subscription payments on your account.
Remove Payment Method
Hover your mouse over the Edit text to the right of the card you want to remove and select Remove Card from the menu.
